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Policies And Procedures – NYCHA – New York City


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For the safety and well-being of everyone in the NYCHA community, policies have been instituted that all residents must follow. The full details of these polices are contained in your lease. Below you will find additional helpful resources.

The official NYCHA resident handbook, A Home to Be Proud Of, is a handy manual for residents with information on dos and donts, procedure, helpful phone numbers, and other resident-related information.Download A Home to Be Proud Of.

ACCESS NYC is a free service that helps you find out if you may qualify for over 30 City, State and Federal benefit programs.

Residents and applicants with disabilities needing help in obtaining a NYCHA accessible apartment can contact the DEO Services for the Disabled Unit at 212-306-4652. NYCHA has more than 7,400 apartments retrofitted with widened doorways, grab bars, audio/visual smoke alarms and other features for persons with disabilities.

There are steps that can be taken to prevent bed bugs from infesting your home. When bed bugs are present, they can be safely controlled.

Communications in Alternative Formats for Section 8 Applicants and Participants Who are blind or have a Visual Impairment

Residents, applicants and Section 8 voucher holders can report or file a complaint of housing discrimination by calling the Department of Equal Opportunity at 212-306-4468.

Download the Garbage Disposal Procedure.

Download the Grievance Procedure.

The Renovate Right pamphlet provides important general information about legal requirements for safe lead practices for homeowners, tenants, child care providers and parents during renovation activities. Review and download the pamphlet here:

New York Citys water is safe, including the water at your development.

Learn more about NYCHA Recycles.

Read about NYCHA’s Occupancy and Succession procedures.

For more information on resident safety, removal of dangerous people from NYCHA, Permanent Exclusion and Lifting of Permanent Exclusion click here.

NYCHA provides reasonable accommodation for applicants, Section 8 voucher holders, and NYCHA residents with disabilities. Learn more about Reasonable Accommodation.

Read the Section 3 FAQ.

Create a free and secure account to track current or future social security benefits, manage direct deposit options for SSA benefits, print an SSA benefit verification letter for NYCHA income recertification, and much more.

Read about NYCHA’s

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Policies And Procedures – NYCHA – New York City

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